They offer 90-days Limited Warranty and 30-day Return Guarantee:
Goplus has built its reputation by designing a comfortable and pleasant lifestyle experience without compromising on aesthetics. Each of their products use innovative forms of perception and design to bring them to life. If you receive any item not meeting expectation in 30 days from the date of purchase, please contact our service support team.
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of purchase. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached to the item. Promotional items, flash sales, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final. Otherwise, the item may not be eligible for return.
We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.
Order Cancellation Before Shipment:
If you need to cancel your order, you must cancel within 24 hours to receive a full refund.
Note: Orders cannot be canceled for free if we have shipped within 12 hours.
If you need to cancel after 24 hours of the order and before the item is delivered, please email us at info@essentialhomegymequipment.com to apply to cancel the order. We will process and recall your item(s) right away.
If the package has been recalled, you will receive a full refund minus a flat recall fee of $17.60*, which will be credited back to your original payment within 3-5 business days. *Each recalled package is $17.60.
If the package has failed to recall, you will receive a failed recall email notification. Please get in touch with info@essentialhomegymequipment.com right away. Cancellations after shipment are only valid to UPS ground delivery service and FedEx. Any items delivered by truck, UPS surepost, or USPS cannot be recalled. All orders must be rejected at delivery.
Returned Products:
For any item returns, you can request a return label. Please notify us in advance of any of the following returned reasons, so we can anticipate that return.
Defective Item:
If you feel you have received a faulty or defective product, we want to quickly correct the problem. To apply for returns, please email us at info@essentialhomegymequipment.com . Our support team will quickly reassess the issue and provide you with a response for up to 48 hours.
Received the Wrong Item:
We follow careful order-picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label.
Please email us at info@essentialhomegymequipment.com to apply for returns. We will, upon request, send you the correct item or issue a full refund.
Item Damaged During Transit:
In the unlikely event your item arrives at you in less than perfect condition, please reject the delivery immediately and get in touch with us at info@essentialhomegymequipment.com . We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we’ve submitted a damage claim with the shipping company and received confirmation. We may require images and/or videos of the defective product.
Missing or Lost Item:
If you suspect your package is missing or lost, please email our customer service team at info@essentialhomegymequipment.com with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. The process will take 7 days until a formal confirmation can be received from the shipping company.
Item Received not as Described
Please email us at info@essentialhomegymequipment.com . You can choose to keep the item with a partial refund or return this product to receive a refund.
